When it appears that your alarms are not automatically refreshing, there are a few factors that you should consider.
- A refreshed posting will not trigger an alarm match if you have one set. Refreshed postings are postings that have been in our database that the poster wants to appear as brand new. DAT does not consider them to be a new posting though. The timestamp of the posting will reflect 0 minutes old, but anyone with an alarm set will not see it as a new posting.
- If you are using the "refresh" button in your browser to see if there are new matches that didn't appear, this is essentially the same as doing a brand new search. A new search will show refreshed postings, making it appear as if there are "new" matches. However, these are not new matches and would not trigger an alarm match.
- If you use the "refresh" button in your browser, this will bring back any matches that you had previously hidden using the "Hide" function. This, too, can make it appear as if there are new matches.
- If you are comparing your results with another subscriber, you have to be very careful that you are using the exact same criteria in your searches. All fields should be populated with the same data and results should be compared between the same DAT service (Power to Power, Express to Express, TruckersEdge to TruckersEdge).
- Internet traffic between you and DAT is subject to the speed you are currently getting from your internet provider. This differs from one user to the next, so users could receive matches seconds before other users based on the speed of your internet at that time.
- When you run a broad search that returns thousands of results, you will see that the search indicator will say "MAX". This means that you will not receive any new matches as they arrive.To ensure you receive new matches, try narrowing down your search criteria. For example, you can search a smaller area, or search back fewer hours. As long as your search returns under 1000 exact matches, you will continue to receive new matches.