RateView offers an error fix on the website file editor.
STEP 1 OF 2: REVIEW YOUR LANE FILE - This allows you to either fix the issue on the website or download a new excel sheet with the errors listed in column A. Due to RateView formatting, the first column listed MUST be 'Origin City'. If the user downloads the error excel sheet the first column will then show as 'Error - Delete Before Uploading'.
Problem: If the users fails to delete this column it will not upload properly. They will get a blank screen with an error at the top.
- Upload file contains the error column. Please delete the entire column of errors before uploading.
Solution: Have the customer delete column A listed as 'Error - Delete Before Uploading', ensure the formatting is correct, save, and re-upload.
We do have a change request in place that would move the error column to the last column in their sheet. This would then allow users to ignore the error column as it will still be in the correct format. Please use
Change Request: 1-MCVQ3J3